Performance Management
Course ID: 260914 0101 253ESH
Course Dates : 14/09/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Leadership & Management Development Operational Excellence Performance Management Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Effective performance management transforms individual contribution into measurable business results. This course provides a practical, end-to-end framework for setting expectations, measuring outcomes, coaching for improvement, and embedding a culture of continuous performance development that aligns with organizational strategy.
Objectives
1. Write measurable performance objectives and translate them into day-to-day expectations.
2. Plan and conduct structured performance conversations that combine evidence, coaching and career discussion.
3. Create and manage performance improvement plans, including documentation and escalation steps.
4. Design or refine an annual performance cycle that aligns goals, development and compensation.
5. Run calibration and review processes that reduce bias and produce defensible ratings.
2. Plan and conduct structured performance conversations that combine evidence, coaching and career discussion.
3. Create and manage performance improvement plans, including documentation and escalation steps.
4. Design or refine an annual performance cycle that aligns goals, development and compensation.
5. Run calibration and review processes that reduce bias and produce defensible ratings.
Who Should Attend
1. First-line managers and supervisors responsible for direct reports.
2. HR business partners who support managers on performance issues.
3. Talent / organizational development specialists who design performance programs.
4. Compensation and rewards analysts who align pay to performance.
5. Project and program managers responsible for assessing and developing team members.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1
Performance Management Fundamentals
- Understanding the purpose of performance management
- Linking individual performance with organisational goals
- Identifying the responsibilities of managers and employees
Setting Performance Expectations
- Defining clear performance expectations
- Translating objectives into daily activities
- Establishing measurable success criteria
Performance Objectives and Goal Setting
- Writing effective performance objectives
- Applying SMART goal principles
- Aligning goals with team and organisational priorities
Day 2
Performance Conversations
- Preparing for structured performance discussions
- Using evidence-based feedback approaches
- Building productive manager-employee dialogue
Coaching for Performance Improvement
- Identifying performance challenges
- Applying coaching techniques
- Supporting employee development
Documentation and Performance Records
- Recording performance discussions
- Maintaining accurate documentation
- Ensuring fairness and consistency
Day 3
Performance Improvement Plans
- Understanding the purpose of improvement plans
- Defining required actions and timelines
- Monitoring progress and outcomes
Performance Review Cycles
- Designing effective review processes
- Aligning reviews with organisational objectives
- Integrating development discussions
Performance and Development Planning
- Connecting performance with career growth
- Identifying development needs
- Creating practical development actions
Day 4
Performance Calibration
- Understanding calibration processes
- Reducing bias in performance evaluations
- Improving rating consistency
Linking Performance to Rewards
- Understanding performance-based reward approaches
- Aligning recognition with outcomes
- Supporting fair reward decisions
Managing Difficult Performance Situations
- Addressing underperformance effectively
- Handling challenging conversations
- Applying escalation processes
Day 5
Building Effective Performance Systems
- Improving performance management processes
- Strengthening manager capability
- Creating consistent performance practices
Practical Performance Management Application
- Applying tools and templates to workplace scenarios
- Reviewing performance management cases
- Developing improvement approaches
Review and Action Planning
- Reviewing performance management tools and frameworks
- Preparing a personal implementation or development plan
- Course review, feedback and implementation planning
